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Reformer LDN Privacy Policy

Last updated: 2nd October 2024

 

Reformer LDN is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our studio or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

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Our Promises

At Reformer LDN, we promise to:

  • Collect only the data that is relevant and necessary.

  • Ensure your data is held on systems that meet compliance standards.

  • Restrict access to your data to those who need it and minimise data processing wherever possible.

  • Never share your data except for the marketing of our own services, where required by law, or with third parties that meet our privacy standards to fulfill our service commitments to you.

  • Always remember that your data is your personal property, and we will ensure complete transparency and openness with you.​

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Your Rights

You have the following rights over any data we hold about you:

  • Right to Object: Object to processing at any time.

  • Right to Opt-Out: Opt out of marketing communications at any time.

  • Right to Rectification: Have inaccurate data corrected.

  • Right to Erasure: Request the deletion of your personal data.

  • Right to Data Portability: Request the transfer of your personal data to another organisation or directly to you.

 

If you wish to exercise any of these rights, please contact us at [email] or [phone number]. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk/concerns/.

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How We Collect Your Data

We collect data in the following ways:

  • Information you provide by filling in forms on our website or in our studio.

  • Details provided during the sign-up process for memberships.

  • Information from emails, phone calls, or messages you send us.

  • Data from your use of our membership services.

  • Images captured on our CCTV systems for security purposes.

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What Data We Collect

The data we collect includes:

  • Personal Contact Details: Name, email address, phone number, and postal address.

  • Health Information: Relevant health and fitness information provided by you.

  • Payment Information: Details necessary to process transactions.

  • Usage Data: Information about how you use our website and services.

  • Marketing Data: Your preferences in receiving marketing communications.

 

We handle special category data, such as health information, with particular care and ensure it is processed securely.

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How We Use Your Data

We use your data to:

  • Provide and manage your membership and bookings.

  • Communicate with you about your account and our services.

  • Process payments and fulfil contractual obligations.

  • Improve our services based on your feedback and usage patterns.

  • Send you promotional information about our services if you have opted in.

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Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing and email delivery.

  • Legal Requirements: Authorities when required by law or to protect our legal rights.

  • Corporate Transactions: Parties involved in any business transition, such as mergers or acquisitions.

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Data Security

We use appropriate technical and organisational measures to protect your personal data. This includes encryption and secure cloud services. Despite these measures, no online service can be entirely secure, and we encourage you to take steps to protect your information.

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Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Typically, personal data is kept for 2 years after your membership ends, while financial information is retained for 7 years to comply with legal obligations. CCTV footage is retained for 90 days unless required for security investigations.

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Data Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure it is protected through appropriate safeguards, such as International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses.

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Cookies

Our website uses cookies to enhance your experience and collect usage data. For more information, please see our Cookies Policy.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email.

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Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:
Reformer LDN Limited
2B Rosewood Building

Shoreditch Exchange

Gorsuch Place

London
E2 8HU
Email: Info@reformerldn.co.uk
Phone: 07830305385

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